Delivery, Cancellations and Returns Policy

• Free delivery on all UK orders.

• EU/International Orders are subject to a delivery charge of £35.

• All UK orders are sent using Royal Mail's Next Day Special Delivery Service.

• The approximate time taken to manufacture a particular piece of jewellery is indicated on every product page.

• We will email you to let you know how the order is progressing and when it has been dispatched. If you have not received your order within 2 days of being notified of its dispatch, please contact us by phone or email.

• If your address is within mainland UK, you should receive your order within 1 day of receiving our dispatch notice. For other parts of the UK, expect delivery within 2-4 working days.

• EU/International Orders are fully insured and take on average 4 working days to arrive.

Express Manufacture

With certain items, it is possible to manufacture them quicker if you have a tight deadline. Please contact us if you need a piece of jewellery sooner than the timescale indicated on the product page, and we will get back to you with options.

Cancellations

Under the Distance Selling Regulations, you have the right to cancel your order with us within seven working days of receiving your goods. At Hathaway Styles Ltd trading as Engagement-Rings.co.uk, we offer a 14-day money-back guarantee. If you cancel the contract, we will refund the price you paid for the goods (excluding delivery charges for EU/International orders). Returns delivery will be payable by you, and the goods are your responsibility until we receive them. Please take reasonable care of the goods, meaning they must be unused and in their original condition. Contact us by phone or email to cancel your order.

Returns Procedure

At Engagement-Rings.co.uk, we want you to be completely happy with the jewellery you purchased. We offer a 14-day money-back guarantee on all products.

Information on how to return an item:

PLEASE NOTE: All items must be returned in their original condition and packaging to ensure safe transit. Handle jewellery with care and store it in the case provided. We do not accept returns for personalised items or special orders.

Returning an Item:

1. Contact our customer services by email or phone at 0121 794 7385, stating your order number and the item you wish to return.

2. Place all the original contents (excluding your invoice) into the postal box along with a note of your details.

3. Returns delivery is at your own cost and responsibility. We recommend using an insured delivery service.

4. Returned items must reach Hathaway Styles Ltd trading as Engagement-Rings.co.uk within 14 days of receipt.

5. Allow up to 10 working days after we receive your return enquiry for refunds to be credited to your Debit/Credit card.